Terms of Service

These Terms govern your use of DawForge, a software service operated by Disme SRL (Belgium). By creating an account or using the Service you agree to these Terms.

1. The Service

DawForge is a web application that helps composers search a curated knowledge base of orchestral sample libraries, author Cubase expression maps, and, where enabled, drive a running Cubase session in real time. Features available to you depend on your account tier and credit balance.

2. Accounts

You need an account to use most of the Service. Authentication is handled by our identity provider (Clerk). You are responsible for keeping your credentials secure and for all activity on your account. Accounts are for individual humans; do not share them. You must be at least 16 years old to create an account.

3. Credits, Fees, and Refunds

DawForge uses a credit-based model at launch. You may purchase one-time credit packs through our payment processor (Stripe). Creating certain kinds of content (for example, saving an expression map) spends credits from your balance. Prices are shown in euros and may include VAT where applicable, collected by Stripe Tax.

  • Non-expiring. Unused credits do not expire so long as your account is active.
  • Non-transferable. Credits cannot be transferred between accounts, sold, or converted to cash.
  • Refunds of unused credits. You may request a refund of unused credit packs within 14 days of purchase by emailing billing@dawforge.com. We will process eligible refunds via the original payment method.
  • Digital-content waiver. For services that are delivered and consumed immediately (credits spent on map creation), you expressly request immediate performance and acknowledge that, to the extent permitted by EU consumer law (Directive 2011/83/EU), you lose the right of withdrawal once performance has begun and credits have been consumed.
  • Chargebacks. Credit packs purchased by a buyer who later initiates a chargeback may be reversed from the balance.

4. Acceptable Use

You agree not to:

  • use the Service in violation of applicable law;
  • attempt to probe, scan, reverse-engineer, or circumvent security features;
  • interfere with other users or the Service's infrastructure (including scraping at volume, automated credit farming, or denial of service);
  • resell, sublicense, or repackage the knowledge base, library calibration data, or any other DawForge-provided content;
  • upload malware or content you do not have the right to submit.

5. Your Content

Expression maps and related content that you create inside DawForge belong to you. You grant Disme SRL a limited, worldwide, non-exclusive licence to store, process, and display your content solely as needed to operate and improve the Service for you (for example: hosting the file, rendering it in the editor, and producing the downloadable XML). We do not claim ownership of your expression maps, and we do not use them to train machine learning models.

6. Our Content

The DawForge platform, the curated knowledge base, library calibration data, and all trademarks and branding associated with DawForge are owned by Disme SRL or its licensors. Your account does not grant you any right to redistribute the knowledge base or calibration data outside the Service.

7. Service Availability

We aim to keep the Service available and working well, but we do not offer a formal uptime SLA at launch. We may perform maintenance, introduce changes, or suspend specific features at any time.

8. Third-Party Software and Trademarks

DawForge interoperates with third-party products, including Cubase, produced by Steinberg Media Technologies GmbH. DawForge is not affiliated with, endorsed by, or sponsored by Steinberg. “Cubase” is a trademark of Steinberg; all other library and plugin names referenced in the knowledge base are property of their respective owners and are used descriptively.

9. Warranty Disclaimer

The Service is provided on an “as is” and “as available” basis. To the fullest extent permitted by law, Disme SRL disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that calibration values, knowledge base entries, or generated expression maps are error-free or suitable for any specific project. Your statutory rights as a consumer under EU and Belgian law are unaffected by this section.

10. Limitation of Liability

To the fullest extent permitted by law, Disme SRL's aggregate liability arising out of or related to these Terms or your use of the Service shall not exceed the greater of (a) the total amounts you paid to us in the twelve months preceding the event giving rise to liability, and (b) €100. In no event shall we be liable for lost profits, lost data, loss of goodwill, or indirect, incidental, special, or consequential damages. Nothing in these Terms excludes liability that cannot be excluded under applicable law (including liability for fraud, gross negligence, or death or personal injury caused by negligence).

11. Termination

You may close your account at any time by emailing billing@dawforge.com. We may suspend or terminate accounts that violate these Terms or that create undue risk to the Service or other users. On termination, your access to the Service ends; unspent credit packs purchased within 14 days may be refunded in accordance with Section 3.

12. Changes

We may update these Terms from time to time. Material changes will be announced by email or in-product notice at least 14 days before taking effect. Continued use of the Service after the effective date means you accept the updated Terms.

13. Governing Law and Jurisdiction

These Terms are governed by the laws of Belgium, without regard to its conflict-of-laws rules. The courts of Brussels have exclusive jurisdiction over any dispute arising out of or related to these Terms, without prejudice to any mandatory consumer-protection rights of residents in other EU member states.

14. Contact

Disme SRL
Rue Leopold Procureur 20, 1090 Bruxelles, Belgium
KBO: 0753.504.413 · VAT: BE 0753.504.413
billing@dawforge.com